FAQS - GET TO KNOW BASICS.

Your go-to guide for hassle-free shopping. From ordering to exchanges, we've got all your questions covered.

Basics. is a timeless essentials brand dedicated to crafting premium apparel that can be worn anytime, anywhere—whether solo or layered.

We use premium yarn to create comfortable and pilling-free basics that maintain their shape and color wash after wash—every piece is made to last, not just for a season but for years. Our essentials come in a spectrum of fresh colors designed to fit effortlessly into any season, any moment.

Ordering is easy—just add your favorite essentials to the cart, enter your details, and confirm your purchase.

Orders are typically delivered within 3 to 5 working days across Pakistan.

We offer free shipping on orders over Rs. 5000. A flat rate of Rs. 200 applies to orders below this amount.

For now, our premium essentials are available exclusively in Pakistan—but stay tuned, we’re expanding soon!

While we do not accept returns, we’re happy to offer exchanges under specific conditions.

Yes! We offer exchanges within 14 days if the product is unworn, unwashed, and has all tags attached.

To initiate an exchange, please contact our Customer Support team via email at support@basicsdot.com or call us at +92-315-BASICS. (2274271). Our team is available Monday to Saturday, from 10:00 AM to 6:00 PM (PKT).

We take quality seriously—if your order is damaged or incorrect, contact us within 3 days of delivery, and we’ll replace it without any hassle.

We accept Cash on Delivery (COD) and secure online payments via credit/debit cards.

Absolutely! We use industry-standard encryption to ensure safe and secure transactions.

A detailed size guide is available on each product page to help you choose the right fit.

We ensure our images are as accurate as possible, but slight variations may occur due to screen settings.

Your items may be shipped in separate parcels—if they do not arrive together, please allow one extra business day. If the delay persists, contact our Customer Care team for assistance.

Once your order has been verified, processed, and dispatched, it cannot be canceled.

For security reasons, we are unable to modify or change the address once your order has been confirmed.

We currently don’t offer restock notifications, but we restock frequently—so check back often!

Have a question? Reach out to us via email at support@basicsdot.com or call us at +92-315-BASICS. (2274271). Our team is available Monday to Saturday, from 10:00 AM to 6:00 PM (PKT).

No, Basics. is an online-exclusive brand, offering seamless nationwide delivery.

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